Our Service

It is regularly observed by visitors watching our furniture being made how much is done by hand. Obviously we can use electrical and hydraulic equipment at various stages of the process, but fundamentally our furniture is made by hand one piece at a time.

The concept of an assembly line doesn’t apply. The people making the furniture are skilled cabinet-makers, not people merely operating machines. In consequence they have a much greater connection with the product they are making and this engenders a huge level of pride in the finished article.

We attach huge importance to what goes on at every stage of production, from the sourcing of raw materials right through to packing and delivery. It is just as impossible to make a beautiful piece of furniture out of a bad piece of veneer as it is pointless to ship beautiful piece of furniture without suitable packaging.

We consider it our responsibility to share our experience, to ensure that designers, particularly young ones, are helped to understand how to turn good designs into great commercial designs.

Each project is assigned a project manager, someone who becomes your main point of contact, whose phone is "on" 24 hours a day. That person has a responsibility for making sure that your requirements are completely understood, that your preferred delivery timeframe is achievable, and that all milestones along the way to a satisfactory installation are monitored.

We are multilingual, multinational and multicultural company, with a collective ability to speak many languages and to understand nuances of many cultures. Not all of the world’s best furniture makers are in England and we are not hesitant to take advantage of the high level of skill available to us in many parts of the world. We are equally unrepentant in using electronic technology to keep our customers, our staff and our collaborators constantly in touch with each other, and as it was once the case that the sun never set on the British Empire, so it is now the case that the sun now never sets on Sable Island and its customers.